Serra Traverse City – Customer Testimonials

happy couple hugging in front of their new subaru



Bought my new WRX from these guys! What an awesome and personable team they have here. The dealership was extremely clean and the employees were very accommodating. They offered a little hands on driving lesson as well for a new comer to manual vehicles. Tommy Hess and Chris Brown are awesome to work with. Definitely recommend. ~ Colin

Overall it was the most pleasurable experience we ever had buying a new vehicle. Our salesman, Kevin Earl, was great. We walked away feeling very good about our purchase, that hasn’t happened before. Love our Subaru! ~ Barbara

Josiah was awesome to work with. Very flexible. ~ Clark

You men and women are awesome at Serra… I love my Subaru! Your service and quick lube is outstanding, your cars sell themselves. What brings me back is the service and friendliness of the staff at Serra. The men in the quick lube are absolutely awesome. ~ Gary

I have dealt with this dealership for several years and I am very comfortable there. All sales folks are very friendly and are happy to oblige in any way possible. Of course I must add that my salesman, Tim Gillagan is exceptional and very knowledgeable and kind to this little old lady! I have no complaints or need for any improvements. I am very happy with your service department too. I am loving my new Subaru Forester, very comfortable to drive. ~ Mae

I really appreciated the flexibility of my salesperson, Kevin Earl. He was available whenever I needed via email, text msg, and phone! ~ Danielle

Keep doing what they are doing. We had stopped at two other dealerships the same day and didn’t buy. Our sales person, Tommy and his manager were all superb! ~ Joyce

The customer service is great, very friendly and extremely helpful. ~ Carissa

Keep up the good work. Mark Blandin is outstanding! My late husband was an exceptionally knowledgeable car buff. He and Mark would have bonded. Thank you, Mark, for your exceptional service! ~ Hope

This dealer does everything we need well. ~ Michael

Josiah was awesome to work with. Very flexible. ~ Clark

Continue responding promptly and respectfully to communication. I cannot offer suggestions for improvement at this point, since I have seen no weaknesses that concern me. ~ Susan

This is my second Subaru from this dealership and I would buy another one from them at sometime in the future. ~ Linda

This is my 4th Subaru I’ve bought from this dealership. It took a little longer then usual, not anyone’s fault, they were very busy that day. Always been satisfied with every experience at this dealership. ~ Cecelia

Dealer made purchase and delivery a pleasant experience. ~ Robert

Remain straightforward and honest. ~ Denis

They make buying a new car very easy and stress free! ~ Lisa

Continue to be honest and fair and provide good customer service. ~ Martha

Tom Hess is an excellent sales rep. He took a great deal of time going over the operation of the electronics. I very much appreciate his efforts. ~ Thomas

Continue to answer questions and be as friendly. They did a great job. ~ Mary

I thought they were great. Truly. ~ Jane

Keep doing all the things you’re doing now. ~ Barbara

Continue with friendly and professional and knowledgeable consultants and staff. Quality service very happy with my Subaru. ~ Tammy

This dealership already has a good reputation based on its previous owner. Their honesty and fairness is outstanding. ~ Melvin

Continue with their excellent service and employing outstanding people. This is the second Forester I have purchased from Mark Blandin. He will continue to have me as a customer as long as he is selling Subaru. I owned my previous Forester for 7 years and found service to be excellent and timely. I can’t say enough about the professionalism of the employees. ~ Kendra

We liked their honesty and need to help us find exactly the vehicle that we wanted. They did all that we asked and more. ~ James

Woman standing smiling in front of-her-new-subaru



My wife and I rolled into your service check in lane at about 2:30 this afternoon after having just been rear-ended by a distracted driver. Pieces of the rear of the vehicle and the rear tail light assembly were hanging off the car in a fashion that was not exactly aerodynamic. And we were on a schedule. Jim and his service team jumped into action, literally with strapping tape and zip ties, to get us safely back on the road until we could seek a permanent solution after the weekend. Huge kudos and thanks to the service team. ~ Mike

Excellent service. ~ Linda

Bill and Lance are the best!! ~ Sandy

We got an oil change and tire rotation. They always do great. ~ Lawrence

Had headlight problems and stopped without an appointment. They did an excellent job. They were friendly and very professional. ~ Richard

Like this dealership very much. ~ Christine

Very happy with service I received. ~ Kenneth

Despite 3-day weekend the service dept took in my car and completed repairs in 1 day. ~ Dale

This experience was great. My brakes went out on my 2013 Subaru Forester which I lease. I felt this was way early, 100% metal on metal and 50% on the front. Cost to me $400.00. I now live downstate. Hard to find a Subaru dealership, so while visiting my 90-year old mother near T.C., I called and got my car in and new brakes all in 24 hours. Love is what makes a Subaru. ~ Jerilyn

The service person I dealt with was very reassuring. ~ Mark

We have had a Subaru in our garage since 1984. Currently we have two of them! Subaru builds an extremely reliable vehicle. I am very happy with our newest purchase of our 2015 Legacy. The Eye-Sight feature is fabulous! ~ Ann

Service department has always been very accommodating, professional and has attained a trust for us. ~ Jill

Very good experience. Great staff! ~ Mary

I am totally satisfied with this service department. They are always helpful and pleasant and treat customers like they really matter. ~ Janet

The personnel at the express service department are knowledgeable, informative and helpful without being “pushy”. I really appreciate that. ~ Christian

Bill was very helpful. ~ Cathy

I have had great service is both parts and the small area where they change the oil….last oil change he even ran my car thru the wash!!! ~ Martha

I never had problems love the car. ~ Jack

Overall, excellent experience having a routine oil change. ~ Marianne

sales rep giving-keys-to-customer
happy customer in front of the new subaru